Freedom Mobility endeavors to provide top quality products and service at a competitve and reasonable price. We work with the manufacturers to ensure that what we sell meets and exceeds the expectations of our clients.
Clients may present their concerns regarding safety, patient care and equipment use by written or oral notification to an administrative employee of Freedom Mobility aids. If a client, family member*, care giver* or member of the general public* does not receive a satisfactory response, they may present for arbitration their concerns regarding patient care, safety or equipment use to The Better Business Bureau, 500 W 5th Street, Winston Salem, NC 27101. Telephone 336 725 8348.
The public may contact The Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission accredited health care organization by either calling 1 800 994 6610 or emailing complaint@jointcommission.org.
(* Information related to a specific client must not violate that clients rights as set forth under HIPPA guidelines.)
